What is your return policy?

The legal return period for products purchased from our online store is 14 days from the date of delivery.

To be eligible for a return, the product must be:

  • Unused and unworn

  • Returned in its original condition

  • Complete with all parts and accessories

  • Returned with its original packaging

  • Returned with the barcode and product labels attached

  • Returned together with the invoice and completed return form

Products that do not meet these conditions may not be accepted for return.

Please make sure that the product packaging is placed inside a suitable shipping bag or box. Returns sent by attaching shipping labels or tape directly onto the original product packaging may not be accepted.

Return shipping costs are the responsibility of the customer.

Can I return a product purchased during a sale or campaign?

Yes. Products purchased during special discounts or campaigns may be returned in accordance with our return conditions.

However, if the order was placed under a campaign that required a minimum purchase amount, quantity, or special promotional condition, returning part of the order may cancel the campaign benefit.

In such cases, the remaining products in the order will be recalculated according to their regular, non-campaign prices, and the refund amount will be adjusted accordingly.

For example, if a discount was applied because your order exceeded a specific campaign amount and you later return one of the products, your order may no longer meet the campaign conditions. The discount may therefore be cancelled, and the refund will be calculated based on the revised order total.

How do I return my order?

Please complete the Return Form included in your package.

Pack the product securely without damaging the product or its original packaging and include the invoice and return form inside the parcel.

Send your return to the address below.

Once your return reaches us, the products will be inspected. If the return conditions are met, your refund will be processed to the original payment method used for your order.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

What is the return address?

MAYOVERA MODA TASARIM A.Ş.

FiCommerce – Fi1 Warehouse
Balçık Mh. Elmalı Sk. No. 1
Gebze / Kocaeli
TÜRKİYE

Can I return a product after using it?

Used textile and swimwear products cannot be returned unless there is a confirmed manufacturing or technical defect.

If you believe that the product has a manufacturing defect, please contact us. After the product reaches us, it will be inspected by our team and the appropriate process will be carried out as quickly as possible.

Returns cannot be accepted for used products due to personal preference or suitability reasons, including situations such as:

  • The product does not suit you

  • You do not like the style or color

  • The fit does not meet your expectations

  • You are not satisfied after wearing the product

  • Another person does not like the product

We kindly ask you to review the product details, measurements, colors, fit, fabric information, and other characteristics carefully before placing your order.

Please also use and care for our products in accordance with the care and usage instructions provided with your order.

For hygiene reasons, products that have been worn, used, washed, damaged, or altered cannot be accepted for return unless they are confirmed to have a manufacturing defect.